Frequently Asked Questions

Everything you need to know about shopping with Nanaka.

What are your shipping rates and delivery times?

We offer standard shipping on all orders, with delivery typically taking 3-7 business days. Shipping costs are calculated at checkout based on your location, and we provide free shipping on orders over $75.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.

What is your return policy?

Nanaka offers a 30-day return window for most items. Products must be in their original condition and packaging. Please visit our Returns Portal to start the process.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you ship internationally?

Yes, we currently ship to over 20 countries. International shipping rates and estimated delivery times vary by destination and will be displayed during the checkout process.

Are the products on Nanaka authentic?

Absolutely. We work directly with verified manufacturers and authorized distributors to ensure that every item sold on our store is 100% authentic and of the highest quality.